Why my email down?

You may ask yourself on the question above all the time when you facing difficulty to receive or send out email. Actually why my email down?

Answer:
Your email not down but is other reasons which cause you having email problem. I would like to explain some of my experience regarding the reason on email sending and receiving problems.

1. Using Webmail
- If you face difficulty to send out email no matter with or without attachment, probably is your internet connection having unstable connectivity. For more accurate result, you can check your connection speed by ping from your machine to the destination for example if I’m using mail.1.com.my as my webmail browser, in my command prompt, i need to type in ping mail.1.com.my and once the result end, check on the “time” which calculate in ms(millisecond), normally for local hosting would be less then 50ms, as for foreign hosting would probably not more then 250ms(if you are in Malaysia). If the return result is 3xxms above, you would need to check with your ISP (internet service provider) for more assistant OR you need to check on your internet devices such as your switch, modem, hub, network card, network cable and etc. Don always complain is the email server down!

2. Using Email Client
- Most users facing send out email problem which it keep load load load and load. It is killing your times and suddenly there is a pop up error message said something about connectin time out; connectin delay and etc. Remember, don’t always said is the email server down! Before you judge on something, you must have prove and evidence. What you can do is to do 2 test from your machine see whether is it your own problem or the server really is down.

i) first go to your “Start” button there, click on “Run..” and type in cmd, after that hit on enter. You will saw a command prompt pop up, secondly type ping smtp.youremailserver.com in the command prompt and hit enter. You will notice some reply from the command prompt, refer to the paragraph on top for explaination.

ii) after this ping result, type tracert smtp.youremailserver.com in the command prompt and hit enter. This test will take a little bit longer, it will test up to 30 line maximum. So give a little bit patience for it, perhaps you go to the toilet and wash up your face after the anger of sending email failure. Back to the test, if you notice there is request time out from the first few row, it should be your internal connection problem. If request time out only appear at last few lines, that’s mean your email server or the connection nearby to the email server having interruption or downtime.

All above is some little small test which you can check and test instantly whether is it your server down or your’s connection itself having problem.

I would like to emphasize again, don’t simply assume the email server is down if you facing email problem and don’t blame your email provider company on this issue. Check before you blame or scold! Stay cool.