The Unofficial Streamyx FAQ

One thing I’ve noticed over the months, it seems that keywords relating to ‘streamyx’ are relatively popular, especially on network setup, fixed IP, Streamyx DNS, etc. I’ve been using Streamyx when it first launched.

This is definitely not another pay-per-post article, or a replacement of FAQ to Streamyx official website. I wish my little share can help.

Advantage of signing up fixed IP package
Streamyx offers their broadband packages in fixed or dynamic IP package. Fixed one is generally more expensive even with same bandwidth. If you run some file server or VPN and would like to allow outside access, you might need this. One good thing is, my office subscribed to fixed IP package for roughtly more than 5 years and the IP address never changed. If you are looking for how to setup the ADSL Modem for Streamyx Fixed IP Package, check this out.

What is the DNS of Streamyx
Most people search for the DNS of Streamyx. I guess this is because you want to key in into your Router and make resolving faster. Check this out, TM’s primary nameserver (202.188.0.133) and secondary nameserver (202.188.1.5). If you need alternate nameserver of other network provider, or as the third and forth DNS in your router, or for some reason your TM’s DNS servers are down – check this out.

How to check Streamyx Email?
When you sign up with Streamyx, you get an email automatically. Through we don’t suggest you to use it, simply because it is not reliable and has serious Spam problem. If you need a email solution for your business, check this out. If you just need a Free email for your own personal use, sign up one from Gmail. Still, the quickest way to retrieve your Streamyx email is to go to webmail.tm.net.my, enter your username (xxxx@streamyx.com) and password. If you want to setup your email in your email clients, both the incoming and outgoing mail servers are pop.streamyx.com and smtp.streamyx.com respectively. I couldn’t find Lost Password in Streamyx FAQ. If you lost your password, please call Streamyx directly.

I can’t send out my email?
Streamyx is blocking all SMTP server in its network except their own, which is smtp-proxy.tm.net.my. In TM’s press release, it is a measure to fight Spam filter our messages. This has created lot of email problem, check this out.

What can I do when my broadband is down?
Most of the time, you can fix the problem by restarting your router. Ask your neighbour, if the whole area is out of service, chances nothing wrong to your router. You can lodge a report with Streamyx, write down the case number and you can request for a refund/compensation to the downtime. I tried, it works. The rebate some in your next month bill.

How to setup Router?
Nowadays, you get a free Router with build in modem. If you have only one PC and you are fine without wireless, chances that you just need to plug and play and setup should be pretty easy. But, most of the time, this is not the case. Many of you prefer a wireless environment. Remember to buy wireless router with build in modem, so that you don’t have to use the one comes with TM. But, if your router doesn’t come with build in modem, then you will need to connect your router to TM’s modem. In this case, remember to disable the router capability in your TM’s modem, this is crucial to your Streamyx network setup.

ADSL Modem Setup for Streamyx with Fixed IP