Yes, imagine you throw your faulty car to the workshop, and telling them:
‘My car is broken, please fix it…’
Well, that is what we encountered most of the time, when we are dealing with technical support of our services. In few cases, we are unable to figure out where goes wrong if it is not specific…!
Or more likely, they find 50 other things to fix that don’t fix your initial problem. ;)
that y la.. they said got problem but not intended of stating what problem it is. we can have a look if we dont know.