I bought a new Linksys ADSL modem (AM300) to replace the faulty modem came together when I signed up my Streamyx Corporate ADSL package with fixed one fixed IP address.

It was indeed a nightmare. It is definitely not a plug-and-play task. TM’s technician wasn’t turn out too after filing the support ticket. Over the last 24 hours, I called my friends, stranger’s phone number which I found from some don’t-know-what forums, asking their helps. Many articles I found online are not updated and this only add to my confusion and more time to restart my modem with random and unsure settings.

The following are steps which I have confirmed and I really hope that it can help someone out there. I am using Linksys AM300 (yeah again, never listed in the list of Streamyx Supported Modem). Who cares, if you are using Dlink, Aztech or any other ADSL modems - I am sure they work too!

1) Call 1300-88-9515 Streamyx Support (they require some verification like your company address and ROC, etc. I must admit, their call centre are supportive). Request for your username and password. This is crucial, you don’t want to bang on wrong login just in case. My account was registered since year 2005. I am not sure if the new Streamyx Fix IP Package are changed to xxxx@streamyx, but I am sure (confirmed by their call centre) my username is xxxx@tmnet (1001% sure). Also ask for your IP addreses. They will tell you two IP address, with only last digit different. Eg 60.49.166.105 & 60.49.166.106.

2) Unpack your new modem (forget about the bundled quick start CD). Connect your new modem to your PC, instead of the router. For Linksys AM300, enter 192.168.1.1 in your web browser. Use the default login admin/admin to access the web admin. Remember to enable DHCP in your PC, or you will not able to access the web admin.

3) I have circled (in grey) those fields that you need to change. If you are using different modem, please make sure you have chosen PPPOA (Not PPPOE), LLC (not VC), VPI 0 (Must), VCI 35 (Must). Your modem IP is the one with smaller number (in my case, it is 60.49.166.105), and enter Netmask as 255.255.255.252 (if Streamyx gives you 5 fixed IPs, chances you need to modify this).

4) Tricky part now. Make sure you have Operation Mode (or whatever similiar) set as Router (Not Gateway). Also remember to disable NAT. Many online tutorial never explain about this.

If you are not able to access the Web Admin after saving the changes, try disable DHCP in your PC and use 60.49.166.106 (in your case, it would be the IP with bigger number), netmask 255.255.255.252, gateway 60.49.166.105 and DNS (202.188.0.133, 202.188.1.5)

In case you still have any problem, you can call my friend Aiktern (012-7073993). Or you can post your question here, and I will try to see how I can help.

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