I bought a new Linksys ADSL modem (AM300) to replace the faulty modem came together when I signed up my Streamyx Corporate ADSL package with fixed one fixed IP address.
It was indeed a nightmare. It is definitely not a plug-and-play task. TM’s technician wasn’t turn out too after filing the support ticket. Over the last 24 hours, I called my friends, stranger’s phone number which I found from some don’t-know-what forums, asking their helps. Many articles I found online are not updated and this only add to my confusion and more time to restart my modem with random and unsure settings.
The following are steps which I have confirmed and I really hope that it can help someone out there. I am using Linksys AM300 (yeah again, never listed in the list of Streamyx Supported Modem). Who cares, if you are using Dlink, Aztech or any other ADSL modems – I am sure they work too!
1) Call 1300-88-9515 Streamyx Support (they require some verification like your company address and ROC, etc. I must admit, their call centre are supportive). Request for your username and password. This is crucial, you don’t want to bang on wrong login just in case. My account was registered since year 2005. I am not sure if the new Streamyx Fix IP Package are changed to xxxx@streamyx, but I am sure (confirmed by their call centre) my username is xxxx@tmnet (1001% sure). Also ask for your IP addreses. They will tell you two IP address, with only last digit different. Eg 60.49.166.105 & 60.49.166.106.
2) Unpack your new modem (forget about the bundled quick start CD). Connect your new modem to your PC, instead of the router. For Linksys AM300, enter 192.168.1.1 in your web browser. Use the default login admin/admin to access the web admin. Remember to enable DHCP in your PC, or you will not able to access the web admin.
3) I have circled (in grey) those fields that you need to change. If you are using different modem, please make sure you have chosen PPPOA (Not PPPOE), LLC (not VC), VPI 0 (Must), VCI 35 (Must). Your modem IP is the one with smaller number (in my case, it is 60.49.166.105), and enter Netmask as 255.255.255.252 (if Streamyx gives you 5 fixed IPs, chances you need to modify this).
4) Tricky part now. Make sure you have Operation Mode (or whatever similiar) set as Router (Not Gateway). Also remember to disable NAT. Many online tutorial never explain about this.
If you are not able to access the Web Admin after saving the changes, try disable DHCP in your PC and use 60.49.166.106 (in your case, it would be the IP with bigger number), netmask 255.255.255.252, gateway 60.49.166.105 and DNS (202.188.0.133, 202.188.1.5)
In case you still have any problem, you can call my friend Aiktern (012-7073993). Or you can post your question here, and I will try to see how I can help.
I am trying to connect a school of 7 pcs together using D-Link router and zte zxdsl831 modem (as supplied by Telekom). The problem is that the LAN connection is shown but then the modem light only shows power on, with no other lights. I even try connecting just one pc to the modem and worse, totally no LAN connection now and also try to enter the browser through 192.168.1.1 and said page not found.
The modem was working fine cus the school had moved, so we need to set up computer room for the students.
I am at my totally baffled and tearing out my hair. Don’t know what is wrong. Could you help?
Please provide me the D-Link router model, and tell me more details about your LAN structure.
Some step had to do for the purpose of diagnose your problem:-
1. Make sure your streamyx line can function properly.
2. Make sure your modem can function properly.
3. Checking your RJ45 cable, make sure the signal can transfer through the cable properly.
4. Checking your switching hub.
5. Checking NIC Card on each computer.
If you done these above steps still can’t get what’s happening, please contact the professional technical person assist you.
Let’s try the most basis setting first and make sure things are working fine, using just PC direct to the Modem, without Router.
You didn’t mention what package you are subscribing to, fixed IP or dynamic IP?
Pin
Dear All
Thank you so much for helping. Apparently, the modem was the faulty issue during the moving of the school. Actually, I have testing the NIC, the straight-thru cable, the RJ45, the streamyx connection. I have wasted so much time looking for error while the modem is the culprit.
Regards
Pearly
Pearly, can I have the power adapter of your faulty modem. My one adapter faulty but modem is good, if you don’t mind, thanks :)
I don’t mind to give it to u but a guy from Telekon came to check (after so many failed attempts, called up Telekom) said that the modem and the adapter were faulty. Really sorry …. I am sure you don’t the faulty adapter.
No worry, Perly! Thanks still.
I’m also using AM300 for my streamyx coz the one provided by tmnet always hang up . i notice u setting the modem on the Advance Routing page, if i set to that router function, it’s also will enable my modem as a router?. in that case can i connect to any switch and then from switch to multiple computer and share the internet connection?
Regards,
Rosman
I just want to post my thanks to you.
This is the second time a long standing technical problem has been solved thru this site.
I was having problems configuring my Billion ADSL modem (telekoms supplied) for my Fixed IP Streamyx.
All the necessary info found here could not be found elsewhere. Keep up the good work!!!!
Also thanks to Aik Tern who so quickly gave a better solution: “Fixed IP Streamyx can now use PPPoE instead of PPPoA”.
My modem does not hang overnight anymore and response seems faster (all in the mind?)
I totally agree with you with the TMNET support staffs and the services they so called provide and also monopolised.
If Telekom MALAYSIA! would follow your advise and the way you think to approach a problem.
What you have posted here will definately replace the entire technical support departmen and cut down the call in support by more than 60%. And they will offer you a job as their Technical and Services Director.
Anyhow. Sad to say, Chinese don’t have much chance in working in Telekom Malaysia.
Only Malaysian’s non-bumi will know what this means.
Hi
I am trying to connect to streamyx with Billion moden.
Can you help me pls??
thanks
Thanks for the Pin’s useful information and Aiktern’s genuine help to solve my router problem. Thanks for the generousity.
In my opinion, the Adsl techonology has a great development overtime. Thanks for this usefull post, i’ve just make it a digg.
Kind regards
Jake Bunce, the manager of Viettel ISP.
Hi Aik Tern,
I am hoping you can help me as I am having problem with settting-up the wireless router (Linksys WRT54G2) and D-Link (DSL 520B) to work with my streamyx connection.
I have done the following:
Change the IP for the modem to be different from the router and set the modulation in the modem to T1.413….
The connection to internet was okay for an hour yesterday. But today I am not able to connect/enable the Internet Connection.
Please advise