A Technical Guy’s Blog

I bought a new Linksys ADSL modem (AM300) to replace the faulty modem came together when I signed up my Streamyx Corporate ADSL package with fixed one fixed IP address.

It was indeed a nightmare. It is definitely not a plug-and-play task. TM’s technician wasn’t turn out too after filing the support ticket. Over the last 24 hours, I called my friends, stranger’s phone number which I found from some don’t-know-what forums, asking their helps. Many articles I found online are not updated and this only add to my confusion and more time to restart my modem with random and unsure settings.

The following are steps which I have confirmed and I really hope that it can help someone out there. I am using Linksys AM300 (yeah again, never listed in the list of Streamyx Supported Modem). Who cares, if you are using Dlink, Aztech or any other ADSL modems - I am sure they work too!

1) Call 1300-88-9515 Streamyx Support (they require some verification like your company address and ROC, etc. I must admit, their call centre are supportive). Request for your username and password. This is crucial, you don’t want to bang on wrong login just in case. My account was registered since year 2005. I am not sure if the new Streamyx Fix IP Package are changed to xxxx@streamyx, but I am sure (confirmed by their call centre) my username is xxxx@tmnet (1001% sure). Also ask for your IP addreses. They will tell you two IP address, with only last digit different. Eg 60.49.166.105 & 60.49.166.106.

2) Unpack your new modem (forget about the bundled quick start CD). Connect your new modem to your PC, instead of the router. For Linksys AM300, enter 192.168.1.1 in your web browser. Use the default login admin/admin to access the web admin. Remember to enable DHCP in your PC, or you will not able to access the web admin.

3) I have circled (in grey) those fields that you need to change. If you are using different modem, please make sure you have chosen PPPOA (Not PPPOE), LLC (not VC), VPI 0 (Must), VCI 35 (Must). Your modem IP is the one with smaller number (in my case, it is 60.49.166.105), and enter Netmask as 255.255.255.252 (if Streamyx gives you 5 fixed IPs, chances you need to modify this).

4) Tricky part now. Make sure you have Operation Mode (or whatever similiar) set as Router (Not Gateway). Also remember to disable NAT. Many online tutorial never explain about this.

If you are not able to access the Web Admin after saving the changes, try disable DHCP in your PC and use 60.49.166.106 (in your case, it would be the IP with bigger number), netmask 255.255.255.252, gateway 60.49.166.105 and DNS (202.188.0.133, 202.188.1.5)

In case you still have any problem, you can call my friend Aiktern (012-7073993). Or you can post your question here, and I will try to see how I can help.

One thing I’ve noticed over the months, it seems that keywords relating to ’streamyx’ are relatively popular, especially on network setup, fixed IP, Streamyx DNS, etc. I’ve been using Streamyx when it first launched.

This is definitely not another pay-per-post article, or a replacement of FAQ to Streamyx official website. I wish my little share can help.

Advantage of signing up fixed IP package
Streamyx offers their broadband packages in fixed or dynamic IP package. Fixed one is generally more expensive even with same bandwidth. If you run some file server or VPN and would like to allow outside access, you might need this. One good thing is, my office subscribed to fixed IP package for roughtly more than 5 years and the IP address never changed. If you are looking for how to setup the ADSL Modem for Streamyx Fixed IP Package, check this out.

What is the DNS of Streamyx
Most people search for the DNS of Streamyx. I guess this is because you want to key in into your Router and make resolving faster. Check this out, TM’s primary nameserver (202.188.0.133) and secondary nameserver (202.188.1.5). If you need alternate nameserver of other network provider, or as the third and forth DNS in your router, or for some reason your TM’s DNS servers are down - check this out.

How to check Streamyx Email?
When you sign up with Streamyx, you get an email automatically. Through we don’t suggest you to use it, simply because it is not reliable and has serious Spam problem. If you need a email solution for your business, check this out. If you just need a Free email for your own personal use, sign up one from Gmail. Still, the quickest way to retrieve your Streamyx email is to go to webmail.tm.net.my, enter your username (xxxx@streamyx.com) and password. If you want to setup your email in your email clients, both the incoming and outgoing mail servers are pop.streamyx.com and smtp.streamyx.com respectively. I couldn’t find Lost Password in Streamyx FAQ. If you lost your password, please call Streamyx directly.

I can’t send out my email?
Streamyx is blocking all SMTP server in its network except their own, which is smtp-proxy.tm.net.my. In TM’s press release, it is a measure to fight Spam filter our messages. This has created lot of email problem, check this out.

What can I do when my broadband is down?
Most of the time, you can fix the problem by restarting your router. Ask your neighbour, if the whole area is out of service, chances nothing wrong to your router. You can lodge a report with Streamyx, write down the case number and you can request for a refund/compensation to the downtime. I tried, it works. The rebate some in your next month bill.

How to setup Router?
Nowadays, you get a free Router with build in modem. If you have only one PC and you are fine without wireless, chances that you just need to plug and play and setup should be pretty easy. But, most of the time, this is not the case. Many of you prefer a wireless environment. Remember to buy wireless router with build in modem, so that you don’t have to use the one comes with TM. But, if your router doesn’t come with build in modem, then you will need to connect your router to TM’s modem. In this case, remember to disable the router capability in your TM’s modem, this is crucial to your Streamyx network setup.

ADSL Modem Setup for Streamyx with Fixed IP